Warranty policy

Warranty Policy

Thank you for shopping at Archly. We are committed to providing high-quality products and outstanding customer service. This Warranty Policy complies with all applicable United Kingdom consumer protection regulations, including the Consumer Rights Act 2015.

1. Legal Warranty (Statutory Guarantee)

All products purchased from getarchly.com are covered by the UK statutory protections under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose, and as described. If a product does not meet these standards, you are entitled to a remedy.

If the product proves defective or does not conform to the contract (e.g., manufacturing defect, wrong item, or damaged upon arrival), you are entitled to a free repair, replacement, or refund, depending on the situation. For socks, replacement is typically the most appropriate remedy.

2. Conditions for Warranty Claims

To make a warranty claim, please ensure the following conditions are met:

  • The issue must be reported as soon as reasonably possible after discovering the defect.
  • You provide proof of purchase (e.g., order confirmation or invoice).
  • The defect was not caused by misuse, improper care or washing, neglect, normal wear and tear, or unauthorised modifications.

3. How to Submit a Warranty Claim

To initiate a claim, please contact our customer service team via:

Please include a detailed description of the issue and attach photos or videos if possible. We aim to respond within 3 business days.

4. Remedies

In accordance with UK law, if your product is defective or non-conforming, you are entitled to the following remedies, free of charge:

  • Repair – We will repair the item if feasible.
  • Replacement – If repair is not possible or would cause disproportionate costs, we will replace the item.
  • Refund – If neither repair nor replacement is feasible within a reasonable time, you may request a partial or full refund.

Under the Consumer Rights Act 2015, you have a short-term right to reject faulty goods within 30 days of delivery for a full refund.

5. Manufacturer's Warranty (if applicable)

Some items may include an additional manufacturer's warranty. This warranty is provided by the manufacturer and does not replace your UK statutory rights. Please consult the product documentation for details if applicable.

6. Costs & Return Shipping

If your warranty claim is accepted, we will cover all shipping costs related to the repair or replacement. If the claim is not justified (e.g., damage due to misuse or improper care), return shipping may be charged.

7. Limitation of Liability

This warranty policy does not cover incidental or consequential damages, except as required by mandatory UK consumer protection laws.

8. Contact Us

If you have any questions about this Warranty Policy or need assistance, please don't hesitate to contact us at:

Email: info@getarchly.com Address: As listed on our Contact Page

Company Information

Company Name: Haneda LLC Employer Identification Number: 30-1430114 Registered Address: 1209 Mountain Rd. PL NE STE R, Albuquerque NM 87110, United States Email Address: info@getarchly.com